Consultancy & Professional ServicesBy choosing a product from ERM you choose a product that is renowned for reliability, flexibility and ease of use. As part of our on-going service and commitment to our Clients, we have ensured that all the services you require are available to you both during and after the implementation of your new solution.
Implementation & Project Management
An Implementation Consultant is assigned to all projects to co-ordinate the implementation activities and facilitate a controlled and successful transfer to your chosen system. > The ERM Professional Services Team provides detailed project scoping to ensure a common understanding of the requirements of the organisation, and the service starts with a visit from an Implementation Consultant who will confirm the project scope, objectives, deliverables and define the roles and responsibilities for the project team. > The Requirements Confirmation phase, which will commence on completion of the project initiation, will be used to reconfirm the requirements for the project. A workshop approach will be used to review the standard functionality in order to ensure that the project team agrees what customisation/configuration work is required. > Having the ability to import data in a variety of standard formats, means migrating data from your existing systems into your new solution is easy. The data migration process follows the same format for each implementation and includes the analysis of the data requirements, the mapping of tables and fields from current systems, the cleansing of data, and the import itself.
Training Programme
ERM Solutions recognises the importance of providing users with a comprehensive training programme to ensure you get the most from your systems.
> All of our Training Consultants are recognised and accredited by Vizual and have a proven track record in the delivery of end-user training. Every course is designed to be thoroughly practical and realistic and the service is tailored to meet those demands. > Our courses are designed to ensure that delegates have maximum hands-on-experience, giving them the skills and confidence to return to the workplace with a thorough understanding of the software.
Support
Our support team is available between 8.45am and 5.15pm Monday to Friday and our analysts will be pleased to answer your questions. All calls are logged on our support system and given a reference number so that we are able to track the progress of your query. We track calls from inception to completion and all calls are quality controlled to monitor response times and problem solving.
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