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“Communication of information has been improved everything being honest and open, so all employees have access to their files and can see that nothing is hidden from them”
Sallyann Hillier, UK HR Manager, STA Travel
STA Travel is a worldwide company providing travelling arrangements and information to young people and students. They have offices in every country around the world thus employing a large amount of staff. The HR Manager, Sallyann Hillier wanted to centralise information and implement a common employee database that everyone would be able to access to improve communication in the company and reduce administrative time for the HR department.
The company employs 620 staff in 60 offices in the UK. With this number of employees and branches Sallyann Hillier founded difficult to cope with the level of information shared among departments since “there wasn’t any system in place and information was spread out everywhere thus making it difficult to process any enquiries and keep everyone up to date”.
They required, therefore, a system that would allow them to share information, exchange news on legislation and policies that not only affect internal staff but even STA Travel users. After having reviewed a number of systems they chose Personnel Director and Employee Self Service Module due to the many features and price attractiveness of the systems. These two systems offer a powerful database with online access for employees.
Employee Self Service Module from Vizual integrates with their existing personnel system – Personnel Director - and enables “Area Managers to ensure that Branch Managers conduct performance reviews regularly for their staff. Employees can check on the number of holidays and benefits assigned to them without contacting the Head office” says Sallyann. By devolving power to employees the HR department develops a greater degree of flexibility and time saving opportunity to deal with more strategic issues
Sallyann says “Employee Self Service from Vizual has helped us improve on internal communication, since information is shared and stored centrally.” She continues, “What I find most useful in the system is that it is much easier now to create screens to reflect our business stages and being able to monitor when coaching sessions have been conducted. Since we are in the Leisure industry we provide ‘travel’ benefits to our own employees. Running reports to show where people have travelled to is essential for the HR department”
Following the implementation of Employee Self Service Module STA Travel has experienced numerous benefits. “Communication of information has been improved, everything being honest and open, so all employees have access to their files and can see that nothing is hidden from them” is described by Sallyann as one of the main benefits.
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